Delivery Costs

Once you have placed an order with ourselves, either via our website or direct in store, you will receive delivery confirmation once your order has left our yard. This applies for either pallet or parcel deliveries. Within this email, you will be provided with Tracking Information if available. A VAT invoice can also be requested and will be forwarded on via email.

Let Plank & Grain know of any restricted access

To help us make sure your delivery runs smoothly, please consider the following questions:

  • Would a vehicle the size of a fire engine or dustbin lorry have any problems gaining access to your road or driveway to reach your delivery point?
  • If a vehicle of this size is parked outside your property for a period of time, will it cause an obstruction on delivery?

Just reply to our order confirmation email if you have access problems. We’ll arrange for a smaller vehicle to be allocated to your driver so your beautiful new flooring can be delivered with ease.

STANDARD DELIVERY (£96.00 FLAT RATE ON FLOORING ORDERS)

We’re not into offering ‘free delivery’ to simply hide the cost within inflated product prices.

We like to keep things simple here at Plank & Grain, so we charge one simple flat rate of £96.00 (incl VAT) for any standard flooring delivery – no matter how big, or small, your order is.

DELIVERY TIMESCALES 

Standard delivery timescales will vary depending on the product you’ve ordered.

In stock Items

Our ready-to-go floors are held in stock and are therefore ready to be delivered to you. If opting for standard delivery, your in-stock goods will be delivered within 3-5 working days by Palletways. If you require a Next Day / Weekend delivery - please call or email us prior to ordering. We can offer this service, but it is subject to your delivery address and an extra charge.

Accessories

Many of our accessories (such as floor trims/ door bars) are ready to ship, which will normally take around 2-5 working days to arrive. If you have any items made to order to match your custom flooring order or window sills/skirting, these will be shipped alongside your flooring order or once ready if not with a flooring order and can take 7-10 working days to manufacture. You will be contacted once your order is ready to be dispatched.

Other accessories, such as underlays, primers, oils, lacquers and adhesives can be ordered individually. The cost to ship these items is £25.00 and standard delivery will be within 3-5 days.

Samples

Colour (free) samples will be delivered within 2-3 days. Bespoke samples are made to order and will be delivered within 4-6 working days.

KERBSIDE DELIVERY AND ACCESS

All our deliveries are kerbside, so the delivery address will need to be easily accessible for HGVs and large vehicles.  If access to your property is likely to be problematic, please let us know when placing your order so that was can discuss alternative delivery options with you.  

WHERE DO WE DELIVER?

We deliver throughout Mainland UK. Some exclusions will apply based on your postcode area (including areas of Northern Scotland and the Scottish Isles, Northern Ireland, the Channel Islands, and some hard-to-reach areas of the UK). If you are unsure whether we deliver to you, please feel free to give our team a call and we can check for you.

Unfortunately, we do not currently ship internationally, however we can deliver to the UK depot of your chosen international shipping partner. For more information, please give us a call, or drop us an email on info@plankandgrain.co.uk

FAILED DELIVERIES 

If we try to deliver your goods to your home but are unable to do so because nobody is home or the goods are refused, then you will be liable for any extra costs to return the item to us and for any additional delivery costs. This also applies if the order was cancelled or changed within 48 hours prior to delivery.  

DAMAGED GOODS

We carefully check each item prior to dispatch and ensure to package them so they arrive undamaged. However, we understand that sometimes an item may be damaged during transportation.  

We ask that you thoroughly check your goods immediately on delivery to ensure there is no damage to your items. Should you identify any damage, you must sign for as 'Damaged on delivery', otherwise you’ll be responsible for the return delivery charge. Claims for damaged goods must be made within 14 days of delivery.